VPN's are a blessing and a curse. Meaning they can cause some buffering problems and also fix some buffering problems. The only way to know how your device is effected is to speed test from inside the Startup Show app. Run a test with VPN on and see what speeds you are getting and then run a speed test with the VPN off to see how your device is effected. Sometimes changing the VPN servers can help improve speeds.
Internet service providers are throttling and slowing down connections to our servers which leads to buffering and freezing issues you’re experiencing. This isn’t something that can be fixed from our end and can happen at anytime even if it worked perfectly for you without a VPN in the past. You can rest assured that it is our mission to provide you with the best service available and we continuously keep our servers in tip top shape to ensure all our customers receive only the best
Commonly Asked Questions:
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Q: What is a VPN?
A: A VPN disguises your internet network from your internet provider in order to stop them from seeing what you use your internet for and how you choose to use your internet.
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Q: I called my internet provider and they told me that they do not throttle my internet or slow down my speeds?
A: we can assure you that after providing support for many customers we can determine that internet providers do not like to advertise or admit to their customers that they throttle their speeds. After connecting a VPN the issue almost magically disappears which clearly displays that the internet provider is throttling the speed.
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Q:But my HULU, Amazon, Netflix accounts work just fine without buffering?
A: This is specific to our servers and a VPN is the only solution to stop your internet provider from slowing down your speeds when using our service. Keep in mind that streaming live tv uses more bandwidth and speed.
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Q: What VPN’s do you recommend?
A: Our Recommended VPN providers are
-Ipvanish
-Express VPN
-Nord VPN
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Q: How can I install a VPN?
A: Visit our recommended VPN provider’s website for detailed installation instructions guides for all of your devices.
Additional how-to installation videos are available on YouTube.
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Q: I’m already using a VPN and still experiencing issues.
A: Not all VPN providers are created equal. Please choose a VPN from our recommended VPN providers listed above. If you are already using one of our recommended VPN providers and still experiencing buffering, please try changing the server location within the VPN.
Suggested VPN server locations are
-USA
-Canada
-Denmark
-Sweden
-Switzerland
-Norway
-Latvia
-Finland
You may need to test multiple server locations in order to find the best one for your location.
